In MySQL 4.1 and greater were implemented changes in character set handling that may result in RT failures: multiple login requests, binary attachments breakage, image custom fields breakage and other. In order to resolve this issue we've changed schema for mysql 4.1 and greater versions. If you're installing new RT then you can skip this file, but if you're upgrading then you MUST follow instructions below. 1) Backup RT database. It's really good to test that you can restore from this backup. 2) Follow instructions in the README file to the step 7) 3) Apply changes described in the seven step, but only up to version 3.8.0. 4) Apply mysql 4.0->4.1 schema changes. RT tarball has script etc/upgrade/schema.mysql-4.0-4.1.pl that generates SQL queries to upgrade schema of the DB. Run it: perl etc/upgrade/schema.mysql-4.0-4.1.pl > sql.queries 5) Check sanity of sql queries or consult with your DBA 6) Apply queries. Note that this step can take a while. May require additional space on your hard drive comparable with size of your tables. mysql -u root -p rt3 < sql.queries NOTE that 'rt3' is the default name of the RT DB, change it in the command above if you're using different name. This step shouldn't produce any errors or warnings, but if you see some then revert DB from backup you made at step 1) and send report to the rt-users@lists.bestpractical.com mailing list. 7) Return to the step 7 from README and apply other upgrade scripts and follow other steps. 8) Test everything. The most important parts you have to test: * binary attachments, like docs, pdfs, images and other * binary custom fields * everything that may contain not ascii characters